FAQ

Is known to help with reducing many risk factors such as high blood pressure, high cholesterol and benefit overall heart health.

Is known to help with increasing immune system functioning, stimulating brain function, reducing cholesterol, and regulating diabetes

Is known to help with reducing cholesterol levels, aiding digestion, lowering blood pressure, and reducing the risk of cancer

Is known to help with increasing immune system functioning, stimulating brain function, reducing cholesterol, and regulating diabetes

Is known to help with reducing bodily inflammation, aiding digestion, and works as an antiseptic, antiviral agent

Is known to help with reducing blood sugar lowering for diabetes and prediabetes

Is known to help with increasing immune system functioning, aiding with weight loss, reducing ulcers, and reducing bodily inflammation

Is known to have anti-inflammatory and healing properties, which can be helpful in speeding the healing of burns, bruises, cuts, and minor infections.

Is known to help with reducing stress, anxiety, and possibly even mild pain

Is known to help with increasing increases libido and works as a antioxidant, anti-bacterial, anti-inflammatory agent

Rose petals contain polyphenols, antioxidants that are known to help with protecting your body from cell damage.

Is known to help with fighting free radicals that are responsible for early ageing and diabetes

We accept the following credit cards: MasterCard, Visa, American Express. Paypal, Apple Pay, Google Pay and Discover. 

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.chaighai.com/account/register and follow the instructions on-screen.

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at info@chaighai.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@chaighai.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.

Orders placed within the Lower Mainland of BC will be delivered between 1-5 days. Orders that require shipping within the Canada will be delivered within three weeks, depending on your preferred shipping method. Shipping to countries outside of the Canada may take up to 14 days. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

We ship to all regions Canada Post delivers to worldwide. Please check this detailed breakdown on the checkout page to make sure we can deliver to your geographical location.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. All shipping rates are calculated on the checkout page and start at around $10 per order. If your order value is more than $100, we provide free shipping within Canada and U.S.A.

Depending on the type of shipping you have requested, you will receieve a tracking number in the order confirmation email that will allow you to track your order. If you have any questions about your orders arrival please email info@chaighai.com for more information. 

Unfortunately, perishable goods such as tea cannot be returned. Please note, we only replace items if they are defective or damaged. Send us an email at info@chaighai.com and we will be happy to chat and resolve any issues.

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via info@chaighai.com with the details. We’ll respond within 48 hours.